This Cookie Policy explains what cookies are, which cookies Propera uses on properahq.com and the Propera application, and how you can control them. It should be read together with our Privacy Policy. This policy reflects our obligations under the UK Privacy and Electronic Communications Regulations (PECR), the UK GDPR, and the EU ePrivacy Directive / EU GDPR.
1. Who we are
The controller for cookies set by properahq.com is Propera, with registered address at:
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They're widely used to make websites work, or work more efficiently, and to provide information to the site owner. Cookies can be "first-party" (set by us) or "third-party" (set by other domains we use). Similar technologies — such as local storage and pixels — are treated the same way under this policy.
3. Categories of cookies we use
| Type | Purpose | Examples |
|---|---|---|
| Strictly necessary | Required for the Service to function — e.g. authentication, security, load balancing. You cannot opt out of these. | Session token, CSRF token, auth cookie |
| Functional | Remember preferences like language or display options so you don't have to set them again. | Theme preference, country preference |
| Analytics | Help us understand how visitors use the Service so we can improve it. Data is aggregated and anonymised where possible. | Page-view counts, feature usage |
| Performance / security | Provided by our hosting and CDN partners to keep the Service fast and secure. | Cloudflare cookies (e.g. __cf_bm) |
We do not use advertising or cross-site tracking cookies.
4. Third-party cookies
Some cookies are set by services we use:
- Cloudflare — security, bot mitigation, and CDN performance.
- Google Fonts — to deliver fonts. We use the standard CSS API; a request is made to fonts.googleapis.com and fonts.gstatic.com.
- Analytics provider (if enabled) — to measure aggregate usage. Where applicable we use IP anonymisation.
5. Lawful basis & consent
Under PECR and the UK/EU GDPR:
- Strictly necessary cookies do not require consent. We rely on the "strictly necessary" exemption under regulation 6(4) of PECR.
- All other cookies (functional, analytics, performance) are placed only with your consent where required by law. You can withdraw consent at any time using your browser settings or by clearing cookies for this site.
6. How long do cookies last?
- Session cookies — deleted when you close your browser.
- Persistent cookies — remain on your device for a set period (typically up to 12 months) or until you delete them.
7. How to manage cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored and delete them individually;
- Block third-party cookies;
- Block cookies from a specific site;
- Block all cookies (note: this may prevent the Service from functioning correctly).
Helpful links:
8. Changes to this policy
We may update this Cookie Policy from time to time. The "Last updated" date at the top reflects the latest version.
9. Contact
Questions about cookies or your data? Contact us at:
Email:
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or, if you are in the EU/EEA, your local data protection authority.